Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of items, such as personalized or custom-made products, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns must be requested within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please allow up to 14 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include your order number and a description of the issue in your email to [email protected]. We may request photos of the damaged item to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for a return and issue a full refund or replacement.
Contact Information
If you have any questions about this Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have regarding your order or the return process.